How it Works - FAQs Residential
The signup form asks for Social Security Number.
Do I need to provide my SSN?
You do NOT need to provide your SSN. The supplier will ask for the last 4 digits of your SSN in the unlikely event that you need to call them. We recommend 5 zeros followed by the last 4 digits of your SSN or any 4 digit number you can easily remember. E.g. if your SSN is 123-45-6789 then you can enter 000006789 in the SSN field on the form.
Why is your program better?
Our program is an unadvertised private offering and is lower than the supplier’s price
Will my bill change?
You will continue to pay your electricity bill normally. Once you are enrolled, your bill will show TriEagle as the supplier and TriEagle’s charges will appear on your bill, replacing the default supply, transmission, and/or generation charges.
Is there a cancellation fee?
Yes. There is a cancellation fee for early termination. However, if you move or terminate service with the utility you will not be charged a fee.
How do I know if I am already under contract with another supplier?
Your utility bill will indicate what supplier you are with, if any. On a Duquesne Light bill this will be listed in the “General & Supplier Information” box.
What if I am under contract with another supplier?
Check your terms and conditions. Many suppliers do not have cancellation fees. For those with no cancellation fees simply enroll with our supplier.
Why isn’t this program available for Penn Power and West Penn Power?
We are in the process of working on a residential program for these utilities.
I am a Duquesne Light customer. How do I know what I am paying?
Duquesne Light will list your “Price to Compare” on page 1 of your bill. This should be very close to your actual cost per kilowatt hour.
Why choose a fixed price over a variable price?
Always choose fixed price contracts. A variable price electricity contract will cost you money. During months when you use the most electricity, the cost per kilowatt hour is highest. We have seen some customers with variable price contracts paying up to twice the promised rate and over 30% more than the utility’s rate.
I have a commercial account.
Can you do commercial accounts or only residential?
Yes! We do commercial accounts. Please contact us by email or phone (412) 364-6468 to get a quote.
Do you do natural gas for homes?
We currently do not have a product offering for residential natural gas. However, we do have a program for commercial customers. Please contact us by email or phone (412) 364-6468 to get a quote.
Why don’t I see the discounted price on the supplier’s web site?
Make sure that you have navigated to the supplier’s web site through the link that we have provided to you.
I did a Find Address and/or Find Account Number on the supplier’s site and my address came up blank. What do I do?
Just make sure that the account number is correct, select it, and go to the next page. Once on “Register” page make sure that you enter your full address under “Billing Address”.
I am in the CAP program. Can I sign up?
Unfortunately, customers in the Duquesne Light CAP/LiHEAP programs are not eligible to sign up with a supplier.
Will signing up affect my budget payment plan with the Utility?
No. You can continue to pay on a budget as you normally do.
Who do I call if my power goes out or I have any other problem with my electric service?
Continue to call the Utility for any service related issues.
I have a special charge for External Gas Line [or other] maintenance
program on my Utility bill. Will that affect my ability to sign up?
Nothing will change with any other special programs.
When I signed up on the Energy Savers Inc. web site why did my
registration go to TriEagle?
TriEagle Energy is a supplier responsible for running our residential program.
I have an all Electric House.
Is there any benefit to signing up with this program?
Yes. There are substantial savings for all Residential rate codes.
Will my rate change once I sign up?
What if I use more electricity this year than last year?
Your rate will not change throughout the term of your contract regardless of the amount of electricity you use or do not use.
I’m having problems signing up online. What do I do?
You can call us at (412) 364-6468 or download and complete our manual sign up form and mail or fax it to us at (412) 364-6503.
I have more questions. What should I do?
Contact us by email or phone (412) 364-6468
